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illinoisautomotive | Automotive Service Advisor / Service Writer in Joliet, IL

Automotive Service Advisor / Service Writer

  • Hawk Chrysler Dodge Jeep
  • 814 E Holm St
  • Joliet, IL 60432
  • Full-Time

Hawk CDJ of Forest Park is currently seeking customer focused experienced Service Advisors. Join our busy team and work with some of the best in the business. Bi-lingual applicants are encouraged to apply.

Duties will include, but are not limited to:

  • Schedule repair appointments
  • Greet customers in service lanes
  • Generate appraisals and estimates
  • Write repair orders and follow up with the customer
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions by providing excellent customer service.

  • Strong listening & communication skills
  • Commitment to customer service satisfaction
  • Be very detail oriented
  • Experience in a leadership role or Service ASM preferred.
  • Previous success in resolving customer service issues
  • A high level of professionalism and courteousness
  • A desire to be in the automotive industry
  • Sales experience
  • Knowledge of vehicle repairs and warranty work is a plus

Bi-lingual is a PLUS!!!!

Hawk Auto's commitment to you:

  • Full Benefits Package
  • Hourly rate plus commission
  • High Customer Satisfaction for Both Sales & Service!
  • A Professional And Respectful Work Environment
  • Opportunities for Advancement - We Promote From Within!
  • Top Training and Selling Processes To Properly Assist Today s Customers

Hawk Auto Group is proud to be an automotive leader in our communities.

We offer competitive pay plans designed to take care of top performers. We are a group of fast paced technologically advanced dealerships. If you are looking for a long term home and a great opportunity then apply today!

Employment offers are conditional until successful completion of pre-employment screenings, including drug screening and MVR check. We are an equal opportunity employer.